Shipments and returns

Parcel shipment

Packages are generally dispatched within 24 hours after receipt of payment and are shipped via Swiss Post with tracking and drop-off without signature. Packages weighing less than 500 grams are shipped in a bubble wrap envelope without tracking. Please select signature shipping if you want the extra insurance to have the package delivered to you in person.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. If you want to add a new product to your order, simply contact us and we will do it for you to save you shipping costs.

We offer next day delivery for orders placed before 4 pm with priority shipping and free delivery in Switzerland for orders over 200 CHF. The swiss post delivers parcels only from Monday to Friday. An order placed on Friday with priority shipping will then be delivered on the following Monday. However, letters are delivered on Saturdays.

Please note that single cards orders are longer to process than sealed products and that it is not always possible to ship them the same day as the order is placed. For multiple cards orders it may take one additional day to ship the order.

Currently, we only deliver to Switzerland and the Principality of Liechtenstein.

Returns

Returned articles must be sent back unopened and complete in their original wrap, accompanied with the delivery slip and within 14 days from the order's reception. You must contact us before any return. The shipping costs caused by the return are paid by the customer.